Front Office Assistant

General Description

The role requires the person to manage the reception area at the Zug Campus and to be the primary contact and source of information to students, parents, teachers, staff members and suppliers. In addition, they coordinate, organise, oversee and perform everyday clerical and administrative duties associated with the success of our operations.

The Receptionist is expected to:

• Provide students with a point of contact 
• Update and maintain students attendance, files and school databases to ensure accurate student details
• Ensure security procedures are followed for students’ arrivals and departures 
• Update ISZL’s monitor displays with messages, current activities and upcoming events
• Provide general administrative support pertaining to the daily running of the Zug Campus
• Update emergency preparedness documents
• Perform a variety of clerical tasks which may include scheduling and maintaining records of school activities, creating labels, photocopying, typing, data input, sorting mail, sending letters and packages, making file folders and answering emails
• Manage Petty Cash for the Front Office
• Provide verbal and written translations, when required
• Develop positive relationships with ISZL’s community members and be a positive representative of the school
• Manage ISZL’s main office email account
• Produce official documents for local authorities and parents with students enrolment information
• Screen telephone calls, enquiries and requests by handling and forwarding them as appropriate
• Greet and assist visitors, ensuring appropriate sheets are filled in and badges assigned

Required and Preferred Qualifications/Experience

• Excellent verbal and written communication skills in both English and German are essential (any additional language is an added value)
• Strong interpersonal skills and ability to communicate with a wide variety of people
• Exceptional customer service and problem solving
• Proficiency in using standard office suites for business such as Microsoft Office and Google Workspace and demonstrated knowledge of database maintenance
• Effective clerical, organisational and time-management skills
• Able to maintain confidentiality at all times
• Quick learner, able to use appropriate initiative, resourceful, reliable, detail-oriented and versatile
• Eager to take on new challenges and lend a helping hand
• Ability to manage a variety of tasks concurrently and efficiently 
• Successful experience in working effectively as part of a team
• Ability to be self-directed and work with minimal supervision

What we offer

• Generous holiday entitlement (5 weeks + time off with pay in addition to normal annual leave between Christmas and New Year's)
• Paid insurance benefits (accident insurance + long-term sickness)
• Generous pension fund contributions
• Professional development opportunities
• Tuition discount
• Social events
• Flexibility
• A modern, dynamic and collaborative work environment
• Open communication
• Short decision making processes

ISZL is an equal-opportunity employer

As such, ISZL agrees to support, respect, and seek inclusion with regard to the safety and care of all community members, including potential members looking to join our school. This includes but is not limited to: age; disabilities; ethnicity; gender; gender expression; gender identity; health needs; languages spoken; marital status; mental health; national origin; political affiliation; race; religion; sex; sexual orientation, and any additional characteristic protected under Swiss law.

ISZL endeavours to understand and protect the civil and human rights of all individuals, striving to maintain a high level of multicultural awareness and knowledge about all applicable laws and statutes related to non-discrimination and inclusion.

Child Protection

ISZL is committed to the use of the International Task Force on Child Protection screening and assessment practices for schools for all hiring processes. ISZL takes very seriously its responsibility for safeguarding our students against abuse and neglect. All staff and other adults associated with ISZL are expected to share this commitment and to immediately report any concerns regarding a student’s safety or well-being.